Appendix94 95TroubleshootingBefore you call a service technician, please scan this list of problems and possible solutions.It may save you time and money.Care and MaintenanceWith proper care, your TV will give you many years of service. Please follow these guidelines toget the maximum performance from your TV.Placement• Do not put the TV near extremely hot, cold, humid or dusty places.• Do not put the TV near appliances that create magnetic fields.• Keep the ventilation openings clear.• Place the TV on a flat and level surface.(Raising one of it’s corners may cause the picture to tilt.)Liquids• Do not handle liquids near or on the TV.Cabinet• Never open the cabinet or touch the parts inside.• Wipe your TV with a clean, dry cloth. Never use water, cleaning fluids, wax, or chemicals.• Do not put heavy objects on top of the cabinet.• This DLP Projection TV projects the image onto a large screen by applying an optical system.If you place the TV set face down, it might cause a problem because dirt, or some othercontaminant may become attached to the inside of the TV set.Temperature• If your TV is suddenly moved from a cold to a warm place, unplug the power cord for at leasttwo hours so that moisture that may have formed inside the unit can dry completely.Using the TV in Another CountryIf you plan to take your TV to a foreign country, please be aware of the different television systemsthat are in use around the world. A TV designed for one system may not work properly withanother system due to differences in the TV channel frequencies.SpecificationsProblem Possible SolutionPoor picture quality. Try another channel.Adjust the antenna.Check all wire connections.Poor sound quality or no sound. Try another channel.Adjust the antenna.Make sure the “Mute” button is off.No picture or sound. Try another channel.Press the TV/Video button.Make sure the TV is plugged in.Check the antenna connections.No color or wrong colors. Make sure the program is broadcasted in color.Adjust the picture settings.Picture rolls vertically. Adjust the antenna.Check all wire connections.If you are using a VCR, check the tracking.Erratic operation, or Unplug the TV for 30 seconds, then try again.intermittent failure.Remote control failure. Press the MODE button to put your remote controlinto “TV” mode.Make sure the remote has batteries.TV won’t switch on. Make sure the wall outlet is working.Make sure the remote has batteries.ModelVoltageFrequency of OperationPower ConsumptionDimension(W x D x H)WeightHLN4365W1/HLN437W1AC 120V60Hz200 watts1029 x 399 x 755 mm40.5 x 15.7 x 29.7 inches30.5 Kg / 67.2 lbsHLN5065W1/HLN507W1AC 120V60Hz200 watts1184 x 444 x 859 mm46.6 x 17.5 x 33.8 inches35.2 Kg / 77.6 lbsHLN617W1AC 120V60Hz200 watts1436 x 489 x 1021mm56.5 x 19.3 x 40.2 inches46.2 Kg / 101.9 lbsHLN467W1AC 120V60Hz200 watts1047 x 399 x 779 mm41.2 x 15.7 x 30.6inches33.5 Kg / 73.8 lbsHLN567W1AC 120V60Hz200 watts1268 x 461 x 924mm49.9 x 18.1 x 36.4 inches41.5 Kg / 91.5lbs• The display panel used for the DLP Projection TV is composed of many tiny pixels.These, pixels may occasionally appear on the screen.