Samsung IDCS 28D User Manual

Also see for IDCS 14B STRIP: User guide User guide User instructions User guide

19CALL PROCESSINGSYSTEM HOLD• When you are connected to any call, press HOLD. The call will flashgreen at your keyset. If this call appears on a line key at other keysets,it will flash red at those keysets.• To take the caller off hold, press that key and the green flashing light willgo steady green again. Resume the conversation.NOTE: While on a call, pressing a line key, route key or flashing CALL but-ton will automatically put your first call on hold and connect you to the newcall. See Automatic Hold under Customizing Your Keyset.EXCLUSIVE HOLDTo place an outside call on hold at your phone so that other users cannot get it:• Press the HOLD button twice. The call will flash green on your keysetand this line will show a steady red light on other keysets.• To retrieve the call, press the flashing green line button or press theHOLD button a third time.NOTE: Intercom calls will always be placed on exclusive hold.REMOTE HOLDWhen you wish to place a call on hold at another station. Press TRANSFERand a dial the station number (or press the appropriate DSS key). Press theHOLD key. This will place the call on system hold on an available CALL but-ton or Line Key at the remote station and return you to dial tone.NOTES:1. If the destination station does not have any free CALL buttons or linekeys you will hear No More Calls tone and must return to the other partyby pressing the TRANSFER key (or the RETURN soft key in the display).2. Intercom calls cannot be remote held.HOLD RECALLIf you leave a call on hold longer than the hold timer, it will recall your sta-tion. The button that the call appears on will have a slow flashing amber light.• When your phone rings, lift the handset or press the ANS/RLS key to an-swer the recall.• If you do not answer this recall within a pre-programmed period of time,it will go to the system operator.CONSULTATION HOLDWhen you are talking on an outside line and it is necessary to consult withanother extension:• Press the TRANSFER key; you will receive transfer dial tone. Your call isplaced on transfer hold.• Dial the extension number.• Consult with the internal party.• Press TRANSFER to return to the outside party or hang up to transferthe call.NOTE: Repeatedly pressing the TRANSFER key will toggle between theoutside party and internal extension. If necessary you may disconnect eitherone of the parties by pressing the DROP button.RETRIEVING CALLS HELD ATANOTHER STATIONWhen a line is on hold and it appears on your keyset, press the line buttonwith the red flashing light.When a line is on hold and it does not appear on your keyset, dial 12 plusthe line number or the extension number of the station that placed the callon hold.NOTE: If the Hot Keypad feature has been turned off, you must first lift thehandset or press the SPEAKER key before you begin dialing.TRANSFERRING CALLSTransfer is used to send any call to another extension in one of two ways.You can do a screened transfer by informing the other extension who is call-ing or you can do a blind transfer without notification.• While on a call, press the TRANSFER key and dial an extension numberor group number. Your call is automatically put on transfer hold. ORPress a DSS key or station group key. Your call is automatically put ontransfer hold.• Hang up when you hear ringing (this is an unscreened or blind transfer).ORWait for the called party to answer and advise him/her of the call andhang up. If the transfer is refused, you will be reconnected to the outside20