4. Troubleshooting4.5.6.3. Network Port• Service Functions > Network PortThis function enables/disables remote connections to the system via telnet, OSGI, samba, SSH, ADB protocol.This function can be used when there is a problem that requires developers to access the system or when there is a need fordevelopers to upload applications for a test.Since enabling those ports can creates a risk of damaging data stored in the device, agreement of the administrator of thecustomer site is necessary. The user must log in as the administrator to enable/disable the services.4.5.6.4. Debug Log• Service Functions > Debug LogThis function sets the system log message level. Users can select three options.- Off : This option disables the logging option.- Job Status: This option only enables the logging option of user created jobs.- Details : This option enables all the logging options of the running tasks of the system. Note that this option mightcreate a trade-off of performance in certain system operation. Use this option when the system behaves abnormally,and engineers need to investigate problems.4.5.6.5. Capture Log• Service Functions > Capture LogThis function copies all the saved log in the system to a UBS memory as a zip file. Note that the size of system log couldreach up to 1GB. If the system log size become considerably huge, it will take longer time to copy to the plugged memory.1) Connect USB memory to device.2) Enter SVC mode.3) Go to "Service Functions > Debug Log" and change debug log level to “DETAILS”.4) Go to "Service Functions > Capture Log"5) Select All or Period. When you select Period, input the start and end date.6) Press Capture Log button.7) Once it is completed, the message will be displayed. Then restore the debug log level to ”JOB STATUS”.NOTEIf the system log size become considerably huge, it will take longer time to copy to the plugged memory.8) Check is the Log file is created in the USB memory.Copyright© 1995-2013 SAMSUNG. All rights reserved. 4-65
