Solving other problems2289. Troubleshooting18Copying problemsCondition Suggested solutionCopies are toolight or too darkTap Copy from the home screen or Apps. You can adjust thedarkness level of a copy if needed for easier reading if theoriginal contains faint markings or dark images (see"Changing Darkness" on page 95).Smears, lines,marks, or spotsappear on copies.• If the defects are on the original, tap Copy from the homescreen or Apps (see "Changing Darkness" on page 95).• If there are no defects on the original, clean the scan unit.Cleaning the scan unit or contact a servicerepresentative.Copy image isskewed.• Ensure that the original is face down on the scanner glassor face up in the DSDF.• Check that the copy paper is loaded correctly.• If the problem persists, the machine may require repair.Contact a service representative.Blank copiesprint out.Ensure that the original is face down on the scanner glass orface up in the DSDF.Image rubs offthe copy easily.• Replace the paper in the tray with paper from a newpackage.• In high humidity areas, do not leave paper in the machinefor extended periods of time.Frequent copypaper jams occur.• Fan the stack of paper, then turn it over in the tray.Replace the paper in the tray with a fresh supply. Check/adjust the paper guides, if necessary.• Ensure that the paper is the proper paper weight.• Check for copy paper or pieces of copy paper remainingin the machine after a paper jam has been cleared.Toner cartridgeproduces fewercopies thanexpected beforerunning out oftoner.• Your originals may contain pictures, solids, or heavy lines.For example, your originals may be forms, newsletters,books, or other documents that use more toner.• The DSDF may be left open while copies are being made.• The machine may be turned on and off frequently.Condition Suggested solution
