Samsung NX15PRTV05 User Manual

Also see for NX15: User manual User manual

Contents

7-13Chapter 7. Recovering the ComputerModem RelatedQ1 I cannot hear the modem sound.A1 Check that the telephone line is properly connected to the modem.A2 Check that the modem driver is installed properly.1. Click Start > Control Panel > Performance and Maintenance >System.2. Select Hardware tab > Device Manager > Modems in the SystemProperties window, and check if there is a yellow exclamation mark on theinstalled modem icon. If there is, delete the modem device driver and reinstallthe driver, because the yellow exclamation mark represents a not properlyinstalled driver.3. If there is no yellow exclamation mark, double-click the installed modem, andclick Diagnostics tab > Query Modem in the Modem Propertieswindow to diagnose the modem.No message in either of Command and Response in the Diagnostics tabmeans that the modem is not operating properly.Diagnose the modem again after restarting the system or reinstalling the driver.(You have to exit all programs using modem in the advance of diagnostics of themodem).A3 Although I can make a connection with the modem, I cannot hear the dial toneand modem connection sound. In this case check the following list:1. Click Start > All Programs > Accessories > Entertainment >Volume Control.2. Clear the Mute check box in the Telephone Line item.(Depending on the sound driver, it may be displayed as another name such asModem, Phone, Mono. If there is no corresponding item, click Options >Properties > Volume Control, select ‘Playback’, and select the ‘Tele-phone Line’ under the ‘Display the following volume controls’. ClickOK.)Q2 I cannot make a call using an extension line.A In general, the dial tone of a PABX or a digital phone switching system is not acontinuous one, unlike that of trunk line.Therefore, the modem may not make a call because the modem mistakes the dialtone from a PABX or a digital phone switching system as a busy tone.In this case, complete the following procedures.䤎Using an AT command.As an initialization command, use the command, ATX3.