Samsung OFFICESERV 7100 Description

Also see for OFFICESERV 7100: Quick guide System administration guide User guide User manual User guide

Contents

CALL WAITING/CAMP-ONBusy stations are notified that a call is waiting (camped-on) when they receive a tone.The tone is repeated ata programmable interval. Digital keysets receive an off-hook ring signal through the speaker while single linestations and IP keysets receive a tone in the earpiece of the handset.The volume of the camp-on tone can beset by the station user. Camped-on calls follow Forward No Answer if a Forward No Answer destination hasbeen set.Optionally any station can be programmed to automatically camp-on to a busy station instead of having topress the camp-on button or dial a camp-on code.CALLER ID FEATURESThe following features apply to all forms of Caller Identification, however, to make them easier to read calleridentification is referred to as Caller ID.Name/Number DisplayDuring normal incoming CO calls, Caller ID name and number can be displayed simultaneously in the displayof each keyset. When receiving a transferred CO call, each LCD keyset user can decide if he/she wants to seethe name or number in the display first. Regardless of which one is selected to be seen first, the NND key ispressed to view the other pieces of information.Next CallIn the event that you have a call waiting or a camped-on call at your keyset, you can press the NEXT key todisplay the Caller ID information associated with this next call in queue at your station. Either the Caller IDname or number will show in the display depending on your selection.Save Caller ID NumberAt any time during an incoming call that provides Caller ID information, you may press the SAVE key. Thissaves the Caller ID number in the Save Number feature. Pressing the SAVE number redial key will dial theCaller ID number. The system must be using Least Cost Routing (LCR) to dial the saved number.Store Caller ID NumberAt any time during an incoming call that provides Caller ID information, you may press the STORE key. Thissaves the Caller ID number as a speed dial number in your personal speed dial list.The system must be usingLCR to dial the stored number.Inquire Park / HoldHaving been informed that an incoming call is on hold or has been parked, you may view the Caller ID infor-mation before you retrieve the call. This will influence how you choose to handle the call.Caller ID Review ListThis feature allows display keyset users to review Caller ID information for calls sent to their stations. This listcan be from ten to fifty calls in a first in, first out basis. The list includes calls that you answered and calls thatrang your station but that you did not answer (missed calls). When reviewing this list, you can press one but-ton to dial the person back. The system must be using LCR to dial the stored number. There is also an optioncalled CID REVW ALL in the User ON/OFF options. When set to ON the feature will operate the same asdescribed. However, when set to OFF only calls that are not answered (missed calls) at the station will berecorded in the Review list.4.10