Samsung OFFICESERV 7100 Description

Also see for OFFICESERV 7100: Quick guide System administration guide User guide User manual User guide

Contents

Calling Line Identification (CLI)On ISDN circuits, calling party information is called CLI and is supported on PRI type circuits as describedbelow.PRIOn 5ESS and DMS 100 switches, NI2 PRI circuits both name and number support are provided on theOfficeServ 7100 system.CENTREX/PBX USECENTREX and PBX lines can be installed in lieu of central office trunks. CENTREX and PBX feature access codesincluding the command for hook-flash (FLASH) can be stored under one touch buttons. Toll restriction pro-gramming can ignore PBX or CENTREX access codes so that toll calls can be controlled when using theseservices.CHAIN DIALINGKeyset users may manually dial additional digits following a speed dial call or chain together as many speeddial numbers as are required.CHAIN FORWARDThe chain forward option determines whether a forwarded intercom call that subsequently forwards tovoicemail will target the original stations mailbox or the second stations mailbox.CLASS OF SERVICEThe system allows a maximum of 30 station classes of service. Each class of service can be customized inmemory to allow or deny access to features and to define a station’s dialing class. Each station can beassigned different classes of service for day and night operation.COMMON BELL CONTROLThe MP10a provides two relays that may be programmed to control a customer-provided common bell orcommon audible device. These contacts must be programmed as members of a station group and may pro-vide steady or interrupted closure. These 2 relays are shared with external page zones.COMPUTER TELEPHONY INTEGRATION (CTI)Computer Telephone Integration (CTI) allows integration between the OfficeServ 7100 and a personal com-puter (PC) on a local area network (LAN). Caller ID service is required for TAPI inbound call applications thatuse the CID information to display computer records in conjunction with the presentation of the call to thestation on the OfficeServ 7100.OfficeServ™ LinkSamsung’s proprietary CTI Server Application that manages all call control functions between the OfficeServ7100 Main Processor and all OfficeServ™ CTI Applications.OfficeServ™ DataViewOfficeServ DataView is a web enabled Call Center and system traffic reporting package. The DataView appli-cation provides live connection status and features usage statistics as well as a wide variety of detailed his-torical reports. The DataView application server runs on Microsoft IIS web server software, which is includedin Windows 2000, XP Professional and 2003.4.12