Samsung OfficeServ User Manual

Also see for OfficeServ: Technical manual System administration & special features guide User guide User guide TECHNICAL TIP SHEET

Contents

TABLE OF CONTENTSINTRODUCTION 1Introduction.......................................................................................................................................... 1Document Content and Organization.................................................................................................. 1Conventions......................................................................................................................................... 2References .......................................................................................................................................... 2CHAPTER 1. Introduction to the OfficeServ Operator 3Overview ................................................................................................................................................................4Introduction to the OfficeServ Operator............................................................................................... 4System Requirements ......................................................................................................................... 5Functions of the OfficeServ Operator .................................................................................................................5CHAPTER 2. OfficeServ Operator Installation 7Preparations Before Installation ..........................................................................................................................7Installation .............................................................................................................................................................7Procedures for Installing the OfficeServ Operator.............................................................................................8CHAPTER 3. Description of the OfficeServ Operator 13Starting the OfficeServ Operator .......................................................................................................................13Main Window .......................................................................................................................................................14Menus ..................................................................................................................................................................16Information Window............................................................................................................................................17Incoming Calls Window......................................................................................................................................18Active Calls Window ...........................................................................................................................................18Modifying the Caller Information........................................................................................................ 19Saving New Customer Information ................................................................................................... 20Using the Recently Forwarded Number ............................................................................................ 20Call Features ..................................................................................................................................... 21Held Calls Window ..............................................................................................................................................22Call Button Window ............................................................................................................................................22DID Window .........................................................................................................................................................23