Samsung OfficeServ User Manual

Also see for OfficeServ: Technical manual System administration & special features guide User guide User guide TECHNICAL TIP SHEET

Contents

79Log Viewer MenusThe OfficeServ Operator allows the user to store the logs of both incoming and outgoing callsin the database. The menu consists of submenus as shown below:Category DescriptionStatistics Displays simple statistical data.Total Log Displays detailed information on all calls.Inbound Calls Log Displays detailed information on incoming calls.Outbound Calls Log Displays detailed information on outgoing calls.Trunk Calls Log Displays detailed information on trunk calls.Station Calls Log Displays detailed information on station calls.DID Log Displays detailed information on calls retrieved based on DIDnumber/name.CID Log Displays detailed information on calls with specific called parties.TransferredDestination LogDisplays detailed information on calls transferred to specificnumbers.Columns of each log window are described as follows:Column DescriptionIncoming/Outgoing Incoming calls are displayed as Å.Outgoing calls are displayed as Æ.Name Displays the names of the called parties.Tel Displays phone numbers.Date Displays call dates.Duration Displays call duration on a second basis.StateCalling status is as follows:- Ringback : When making a call to a station, the called partydoes not answer the call.- Ringing : When a call is connected to a station, the called partydoes not answer the call.- Connected : A call is connected.- Busy : The called station is busy.DID Tel Displays DID numbers.DID Name Displays DID names.Note Displays notes.