08Frequently asked questionsWhat is Wi-Fi and wireless broadband?Wi-Fi is ‘wireless fidelity’ or ‘wireless’ network. It’s a great way toconnect your BT Fusion mobile to the Internet without using wires,in a wireless-enabled location. ‘Wireless broadband’ gives youWi-Fi connectivity to the Internet at broadband speed - faster thanstandard dial-up or as fast as 3G access. You can use your mobile viaa BT wireless broadband network to connect instantly to BT FusionMobile so you can benefit from great call rates.What happens to my BT Fusion Mobile service if I’m in range of myBT Home Hub and my broadband line is not working?In the unlikely event of a fault on your broadband or landline, yourBT Fusion Mobile handset will automatically work as a mobile untilthe fault is repaired. You will still be able to make and receive callsusing your BT Fusion Mobile handset as a standard mobile. Onceyour broadband line is fixed your BT Fusion Mobile service willautomatically revert back to full service.What is the maximum distance I can be from my BT Home Hubto make calls using the BT wireless broadband network?Range in ideal conditions is up to 18-25 metres from the BT Home Hub.This can vary depending on type of building structure and whereyou place the hub. To be certain that you are connected to theBT wireless broadband network, make certain the Wi-Fi NetworkIndicator displays as a bright antenna. When Wi-Fi isdisconnected, the antenna is light grey.How do I find out how strong my wireless broadband signal is?You will see the Wi-Fi icon appear on your handset screenwith signal strength bars. For example, for an area with maximumcoverage there are 6 Wi-Fi signal strength bars in varying coloursand for an area with little coverage it may display 1 signalstrength bar.My phone shows both BT and BT HomeHub with my ID.What does this mean?This means that you are connected to your Wi-Fi network and yourphone is also attached to the BT Mobile network. Essentially, youare connected to both systems, but Wi-Fi will be your predominantconnection.How many wireless BT wireless broadband networks can I save?You can save up to 6 BT wireless broadband networks includingthe BT Openzone and The Cloud networks on your BT FusionMobile handset.Will my BT Fusion Mobile number replace my landline phone number?No, you’ll still keep your landline phone number and your landlinephone. People will still be able to call you on your landline phone.They will only get through to your BT Fusion mobile if they call yourBT Fusion Mobile number.What is BT Openzone and The Cloud?BT Openzone is a wireless broadband (Wi-Fi) service that you canaccess in public places (hotspots) such as cafes, airports, hotelsand motorway service stations. You can connect to BT Openzonehotspots to use the BT Fusion Mobile service throughout the UK andIreland, and at selected locations abroad. BT Openzone hotspotsare identifiable by the distinctive BT Openzone sign .We have now also partnered with The Cloud, increasing the hotspotsour customers can access to approximately 10,000. To find out whereBT Openzone and The Cloud hotspots are located, go towww.bt.com/fusionhotspots.