114Using MDC33 Using MDC3.3.16 Troubleshooting GuideThis programme may malfunction sometimes due to a communication problem between the PC anddisplay or electromagnetic waves emitted from nearby electronic devices.Issue SolutionThe display you want to controldoes not appear on the systeminformation chart.1. Check the connection of the RS232C cable (check that thecable is properly connected to appropriate serial port).2. Check that another display with a duplicate ID is notconnected. Connecting displays with a duplicate ID cancause the displays not to be shown due to data collision.3. Check that the display ID is within the range of 0 and 99.(Change the ID using the Display menu.)For a display that supports the ID in a range of 0 to 99,the ID should be set between 0 and 99.The display you want to controldoes not appear on the otherControl Info Grids.Check that the display is powered on. (See the power status inthe system information chart.)Ensure you select the input source the display is connected to.The following message appearsrepeatedly.Check that the display you want to control is selected.Displays power on or off at differenttime from one another even thoughOn Time or Off Time is set.Adjust the time on the PC to synchronize the time between theconnected displays.The remote control does not work. The remote control may not work if the RS-232C cable isremoved or the programme is closed abnormally while theRemote Control function is Disable. To resolve this, run theprogramme again and set Remote Control to Enable.
