Samsung RF50 Series User Manual

Also see for RF50 Series: User manual

English 43Fault analysisFault analysis of Samsung smart homeProblems SolutionsCould not find“Samsung SmartHome” on the appmarket.□ The Samsung Smart Home app is available onsmartphones that run Android 4.0 (ICS) or higher, or iOS7.0 or higher.□ Tablet computers are not supported.The Samsung SmartHome app fails tooperate.□ The Samsung Smart Home app is available onapplicable models only.□ The old Samsung Smart Refrigerator app cannot connectwith Samsung Smart Home models.The Samsung SmartHome app is installedbut is not connectedto my refrigerator.□ You must log into your Samsung account to use the app.□ Make sure that the router operates normally.□ If the Wi-Fi icon turns off, turn it on.□ If the Wi-Fi icon blinks, this indicates that a networkconnection is not established. Use Easy Connectionon the Samsung Smart Home app to connect yourrefrigerator to the router.Could not log into theapp.□ You must log into your Samsung account to use the app.□ If you don’t have a Samsung account, follow the app’sonscreen instructions to create one.Easy Connection fails.□ Easy Connection may fail due to the distance from therouter or electrical interference from the surroundingenvironment. Wait a moment and try again.The SamsungSmart Home appis successfullyconnected to myrefrigerator but doesnot run.□ Exit and restart the Samsung Smart Home app, ordisconnect and reconnect the router.□ Unplug the power cord of the refrigerator, and plug itagain after 1 minute.