48THE BASICSThe BasicsHow to reset your voice mail password1. Dial mno6 1 1 and (airtime-free) fromyour wireless device or call 1-800-922-0204 (toll-free)from any phone to reach the easy-to-use automatedCustomer Service menu.2. Press abc2 to reset voice mail password and follow theprompts.NOTE: You may be asked to enter the last 4 digits of your Social Security number fora personal account, or the Federal EIN for a business account.Visual Voice MailVisual Voice Mail allows the management of voice maildirectly from the device rather than accessing voicemail via traditional method(s). Visual Voice Mail displaysa list of messages and allows the user to choose whichmessage to listen to or delete, without having to dialinto their mailbox and listen to voice instructions orprior messages.