6.15TroubleshootingProblem Possible Cause and RemedyCharacter voids are white areas within the parts of charactersthat should be solid black:• If you are using transparencies when you experience thisproblem, try another type of transparency. (Because of thecomposition of transparency media, some character voidsare normal.)• You may be printing on the wrong surface on the paper.Remove the paper and turn it around.• The paper may not meet paper specifications. See “PaperType and Size” for faxing on page 1.17 and “Selecting PrintMedia” for PC printing on page 4.1.Character Voids• Clean the inside of the printer.• Check the paper type and quality. See “Paper Type andSize” for faxing on page 1.17 and “Selecting Print Media”for PC printing on page 4.1.• Try installing a new toner cartridge.• If the problem persists, the printer may require repairs.Contact a service representative.Loose tonerIf horizontally aligned black streaks or smears appear:• The toner cartridge may be installed improperly. Removethe cartridge and reinsert it.• The toner cartridge may be defective. Install a new tonercartridge.• If the problem persists, the printer may require repairs.Contact a service representative.Horizontal stripesAaBbCcAaBbCcAaBbCcAaBbCcAAaBbCcAaBbCcAaBbCcAaBbCcAaBbCcAaBbCcAaBbCcAaBbCcAaBbCcAaBbCc
