Troubleshooting 9Troubleshooting Confirm that both ends of the Ethernet cable aresecurely plugged into the WAN port on the basestation and into an open port on the router. Cyclepower to the base station by removing the powerconnector and then waiting a few seconds beforereconnecting power to the base station. My WAN LED is blue but I can not place a call via myAIRAVE. Check that the router is communicating properlywith your ISP. The Internet activity LED on yourrouter should be blinking. For further routertroubleshooting tips, please review the routermanufacturer’s printed or online documentation. My System LED is solid red. A red System LED indicates a system error wasdetected and is symptomatic of a communicationproblem with the Sprint network. Before contacting your Sprint Customer ServiceCenter, check the following:● Is your WAN LED illuminating blue? If it is not,then there may be a communication problembetween your base station and the router.● Is the GPS LED illuminating blue? If it is not,the base station might not be properlyreceiving a GPS signal. Inability to receive aGPS signal can result in the base stationfailing to validate your account informationand network timing, which then preventsusage and reroutes you back to the nearestcell tower. If this is the problem, install theexternal GPS antenna (page 5). The AIRAVE base station seems to be getting too hot. Make sure there is nothing blocking the heatvents located along the side of the base station. It is recommended that the AIRAVE be located ina well-ventilated open area at least 12 inchesfrom any surrounding hard surfaces. It is notrecommended that the base station be installedin a cabinet or other enclosed location. Under what circumstances should I restrict my AIRAVE? Although you can limit access to your AIRAVEby calling Sprint Customer Service at1-866-556-7310, restriction is not necessary andneeded only in the rare circumstance that otherSprint users are taking up available capacity onyour device.Sprint AIRAVE_Important_Info.book Page 9 Wednesday, February 17, 2010 7:37 AM

important information

Components of Your Device

rear view

Antenna Installation

Troubleshooting

Additional Information

Important Safety Information

Your Base Station

Owner's Record

User Guide Proprietary Notice

standard limited warranty

Index

Samsung SPRINT SCS-26UC Important Information Manual

SPRINT AIRAVE

SPRINT SCS-26UC