Symptom Check RemedyI cannot group products. • Is the product connected to thenetwork via Wi-Fi?• If the product is connected tothe network via Bluetooth or TVSoundConnect, you cannot use thegroup products function.App doesn't work properly • Does an error occur whenaccessing the app?• Make sure your smart device iscompatible with the app. (Seepage 56) Click here.• Make sure the app is the latestversion.• Make sure the product's front LEDturns from red to blue.• If used with a HUB- Make sure the HUB and thesmart device are connected tosame router.- Make sure the HUB's indicatorLED's show that it is workingcorrectly. (See page 16, item 3.)Click here.- If you experience troubleswith connecting the HUB andproduct, try relocating theproduct so that the product iscloser to the wireless router orHUB.note9 If the problem persists, consult the service centre for troubleshooting.A open Source license notice• For further information on Open Sources used in this product, please visit the website: http://opensource.samsung.comA licences• The Spotify Software is subject to third party licenses found here :www.spotify.com/connect/third-party-licenses.• For more information about Spotify Connect, please visit www.spotify.com/connect484444