103Before contacting a service centerThe flash does not fireFlash off mode has been selected Dis-engage flash off modeThe camera mode can't use the flash Refer to the FLASH instruction (p.41)Incorrect date and time is displayed The date and time have been set incorrectly or the camera hasadopted the default settingsReset the date and time correctlyThe camera buttons do not operateCamera malfunction Remove/re-insert battery and switch the camera onA card error has occurred while the memory card is in the camera.Incorrect memory card format Re-format the memory cardThe images don't play backIncorrect file name (Violation of DCF format) Do not change the image file nameColor of image is different to the original sceneWhite balance or effect setting is incorrect Select appropriate White balance and effectImages are too brightExposure is excessive Reset exposure compensationNo image on external monitor The external monitor has not been connected properly with thecamera Check the connection cablesThere are incorrect files on the memory card Insert a memory card that has correct filesWhen using the PC’s explorer, the [Removable Disk] file does not showCable connection is incorrect Check the connectionThe camera is off Turn the camera on The operating system is not Windows XP, Vista, 7 / Mac OS 10.4.Alternatively the PC does not support USB Install Windows XP, Vista, 7 / Mac OS 10.4 to PC thatsupports USBA part of the LCD screen does not occasionally turn on or a spot appears.Although the LCD screen is manufactured with high precisiontechnology, the precision pixels are not occasionally lighted or thered, white and blue spots appear.ĺ This phenomenon does not affect the quality of the recordedimage and it is not a malfunction.A vertical line appears on the LCD screen when taking a pictureof a bright object.If a subject is exposing bright lights, a gray, black, red or purplevertical line may appear.ĺ This is a phenomenon called smear and it does not affect thequality of the recorded image. This is not a malfunction.