121Chapter 5.TroubleshootingYou can look for potential problems that may occur with thesystem and view the relevant solutions. Also, you may look up anyreference(s) required while operating the computer.Recovery RelatedQ1 What is a Recovery Area?A Samsung computers have an additional partition to recovercomputers or save backup files. (Only for models with theRecovery.)This partition is called a Recovery Area and it includes arecovery image that comprises of the OS and applicationprograms.Q2 The capacity representation of the hard diskdrive(HDD) in Windows is different from the productspecifications.A The capacity of the storage device (HDD) of themanufacturer is calculated assuming that 1KB=1,000 Bytes.However, the operating system (Windows) calculates thestorage device capacity assuming that 1KB=1,024 Bytes,and therefore the capacity representation of the HDD inWindows is smaller than the actual capacity.The capacity representation in Windows may be smallerthan the actual capacity because some programs occupy acertain area of the HDD outside of Windows.For models with Recovery, the HDD capacity representationin Windows may be smaller than the actual capacity becauseRecovery uses a hidden area of about 5~20GB of the HDDto save the recovery image, and that hidden area is notcounted towards the total size available to Windows.The size of Recovery varies by models because of thedifferent size of applied programs.Q3 What is a recovery image?A This refers to the computer status (including operatingsystem, specific driver(s), software(s), etc.) which is convertedto a data image. It is required to recover your computer andis embedded in the computer's hard disk. However, this isnot provided for storage devices where the capacity is lessthan 64 GB due to the small capacity.Q&A