Samsung iDCS 28D User Manual

Also see for IDCS 14B STRIP: User guide User guide User instructions User guide

line when the called station hangs up or you can press TRANSFER toreturn to the outside party. If you wish to send the call to another exten-sion without waiting for the first station to hang up, simply press anoth-er DSS button. ORPress the CALL button or C.O. line key to return to the outside party andbegin the transfer process again.When you are transferring a call to a keyset set for Voice Announce or AutoAnswer, the transferred call will always ring.NOTES:1. After the inside party answers, you may alternate back and forthbetween the parties by pressing the TRANSFER key.2. If you receive No More Calls tone, that station has no key available to re-ceive another call. Press TRANSFER to return to the other party.3. You cannot transfer an Intercom call by pressing a DSS key. You mustpress the TRANSFER key and dial the destination extension number.TRANSFER WITH CAMP-ONWhen you are transferring a call to another station and you receive a busysignal, you may camp the call on to this station. Simply hang up when youhear the busy signal. The called party will be alerted that a call is waiting forthem.NOTE: If you receive No More Calls tone, that station has no key availableto receive another call. Press TRANSFER to return to the outside caller.TRANSFER TO VOICE MAILThis feature is used to send a call directly to a voice mailbox. Your keysetmust have a correctly programmed VT key to accomplish this. To transfer acall directly to a voice mailbox:• While on a call, press the VT key and dial the mailbox number.• Hang up when dialing is completed.CALL WAITINGIf an outside call has been camped-on to your phone or another station hascamped-on to you:• Your keyset will ring and the call that is waiting for you (camped-on) willflash green.• Press the flashing button to answer; your other call will go on hold auto-matically if your station has the Automatic Hold feature set. If not, youmust press HOLD and then the flashing button. OR21• If you do not answer this recall within a pre-programmed period of time,it will go to the system operator.CONSULTATION HOLDWhen you are talking on an outside line and it is necessary to consult withanother extension:• Press the TRANSFER key; you will receive transfer dial tone. Your call isplaced on transfer hold.• Dial the extension number.• Consult with the internal party.• Press TRANSFER to return to the outside party or hang up to transferthe call.NOTE: Repeatedly pressing the TRANSFER key will toggle between theoutside party and internal extension. If necessary you may disconnect eitherone of the parties by pressing the DROP button.RETRIEVING CALLS HELD ATANOTHER STATIONWhen a line is on hold and it appears on your keyset, press the line buttonwith the red flashing light.When a line is on hold and it does not appear on your keyset, dial 12 plusthe line number or the extension number of the station that placed the callon hold.NOTE: If the Hot Keypad feature has been turned off, you must first lift thehandset or press the SPEAKER key before you begin dialing.TRANSFERRING CALLSTransfer is used to send any call to another extension in one of two ways.You can do a screened transfer by informing the other extension who is call-ing or you can do a blind transfer without notification.• While on a call, press the TRANSFER key and dial an extension numberor group number. Your call is automatically put on transfer hold. ORPress a DSS key or station group key. Your call is automatically put ontransfer hold.• Hang up when you hear ringing (this is an unscreened or blind transfer).ORWait for the called party to answer and advise him/her of the call andhang up. If the transfer is refused, you will be reconnected to the outside20