Samsung iDCS500 Manual

Also see for iDCS500: Programming manual General description User guide User guide User guide

Contents

4-40 Chapter 4Business Feature PackageSAMPLE UCD REPORTUCD GROUP 529 : SALESFROM: SUN 02 Feb 00:00TO : SUN 02 Feb 02:54CALL STATISTICS===============AVERAGE RING TIME(TIME TO ANSWER)......00:40NUMBER OF TIMES ALL AGENTS BUSY........00002AVERAGE TIME IN QUEUE..................00:51TOTAL CALLS RECEIVED...................00011LONGEST QUEUE TIME(TODAY)..............02:14TOTAL CALLS ABANDONED..................00004AGENT STATISTICS================MEMBER AGENT NAME CALLS AVERAGE RINGANSWERED CALL TIME TIME--------------------------------------------------------01 210 JOHN 0002 01:55 00:0502 211 SAM 0001 02:18 00:0603 208 MIKE 0003 01:22 00:0404 207 PETER 0001 03:16 00:05UCD GROUP 515 : SUPPORTFROM: MON 03 Jan 08:30TO : SUN 02 Jan 02:54CALL STATISTICS===============AVERAGE RING TIME(TIME TO ANSWER)......00:07NUMBER OF TIMES ALL AGENTS BUSY........00005AVERAGE TIME IN QUEUE..................01:06TOTAL CALLS RECEIVED...................00023LONGEST QUEUE TIME(TODAY)..............01:02TOTAL CALLS ABANDONED..................00001AGENT STATISTICS================MEMBER AGENT NAME CALLS AVERAGE RINGANSWERED CALL TIME TIME--------------------------------------------------------01 223 FRED 0012 02:33 00:0802 213 JANE 0010 01:04 00:04