Sanofi-aventis BG-STAR Owner's Manual
Also see for BG STAR: Owner's guideBrief operating instructions
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Contents
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54 55ACTION: Insert the BGStar Test Strip with the black side upand the contact bars of the test strip in the meter. Ensure thatthe test strip is fully inserted.[4] CAUSE: Defective meter or defective BGStar Test Strips.ACTION: Call Customer Care.[5] CAUSE: Blood or foreign objects introduced into theBGStar Meter strip port. ACTION: Please refer to chapter 22.If problem persists, call Customer Care and have the meterserial number available (located on back of the meter).Troubleshooting Situation #2: The glucose test sequencedoes not start after applying the blood sample.[1] CAUSE: Defective test strip. ACTION: Repeat the test witha new BGStar Test Strip. If problem persists, call CustomerCare and have the test strip LOT number available (located onthe test strip vial).[2] CAUSE: Sample applied after meter times out anddeactivates. ACTION: Repeat the test using a new BGStar TestStrip. Wait until you see the blood and test strip symbols onthe display before you apply the blood sample.[3] CAUSE: Sample not applied to the tip of the test strip.ACTION: Repeat the test using a new BGStar Test Strip.[4] CAUSE: Defective meter. ACTION: Call Customer Care andhave the meter serial number available (located on the backof the meter).CAUTION: Low or high blood glucose test results canindicate a potentially serious medical condition. Followyour healthcare professional’s recommendations.LO MESSAGE: Flashing message, with double beep(if volume is enabled).MEANING: Glucose test result is lower than 1.1 mmol/L. ThisLo result may indicate hypoglycemia (low blood glucose). TheLo result is stored in the memory with time and date. It will beincluded in averages as a value of 1.1 mmol/L.ACTIONS: If you feel symptoms such as weakness, sweating,nervousness, headache or confusion, follow your healthcareprofessional’s recommendations. If you get a Lo glucose testresult but have no symptoms of low blood glucose, thenretest with a new BGStar Test Strip. If you still get a Lo testresult, follow the treatment plan recommended by yourhealthcare team or contact your healthcare professionalimmediately.HI MESSAGE: Flashing message, with double beep(if volume is ON).MEANING: Glucose test result is above 33.3 mmol/L. This Hiresult may indicate hyperglycemia (high blood glucose). TheHi result is stored in the memory with time and date. It will beincluded in averages as a value of 33.3 mmol/L.ACTIONS: If you feel symptoms such as fatigue, thirst,Display Messages20CHAPTER |
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