21Need help? Visit our Web site at www.sanyoctv.com or Call 1-800-877-5032Problem Check these Conditions Try these Solutions Page No.DTV turns offautomatically. The sleep timer may have been set. Press POWER key. 13No picture, sound(Digital Picture). Check antenna/external connections. May be station trouble, NO signalbroadcast. MUTE function may be on. Adjust antenna. Try a different channel. Press RESET key to restart channelsearch. Adjust Volume.5, 13No Captioning. Check if station is broadcasting aClosed-Caption signal. Select anotherchannel. Press CAPTION key to selectCaptioning.20Cannot customizeCaption. Digital Caption signal not broadcast. Press CAPTION key to select Analogcaptioning. 20Cannot displaypicture on a fullscreen. Check Aspect Ratio of broadcast. Press PIX SHAPE key to changesetting.13Pixilation of Digitalimage. Press INFO key and check the signalstrength. Turn antenna, install signal booster. Install outdoor Digital antenna.5, 12Poor Picture/Sound (watchingAnalog). Check if program is in color. Check antenna/external connections. Color or Tint misadjusted. May be station trouble. MUTE function may be on. Try a different channel. Adjust antenna. Press RESET key to restart channelsearch. Adjust Volume.13, 14“No Signal”message appearson the screen. Check Audio/ Video connections. Check external equipmentconnections. Check external equipment setting. Press INPUT key. Switch on external equipment. Set external equipment output con-nections to match input connections.9 ~11No DTV Stereo orSAP sound. Check if station is broadcasting a trueMTS stereo signal or a SAP signal. Press AUDIO key. 13No Cable channelsabove number 13. Cable Channel Indicator C shouldappear next to channel number. Switch Analog Antenna signal to Cable. 16No UHF, VHFChannels OK. Cable Channel indicator C shouldnotappear next to the channel number. Switch Analog Antenna signal toUHF/ UHF.16Because of the Quality we build into our product,very few problems are actual DTV defects. Most prob-lems only involve simple hookup or setup changes thatcan be solved by the customer. Please check the chartbelow and try the solutions listed for your problem. If theproblem still persists, before returning your DTV, pleasevisit our website at www.sanyoctv.com or call us tollHELPFUL HINTS (Problems/Solutions)Continued on next page.