Taurus ROW-X PLUS Assembly And Operating Instructions Manual

45Warranty ConditionsFor the warranty to be valid, the following steps must be taken:Please contact our customer service by email or phone. If the product under warranty has to be sentin for repair, the seller bears costs. After expiry of the warranty, the buyer bears the costs of transportand insurance. If the fault is covered by our warranty, you will receive a new or repaired equipmentin return.Warranty claims are invalid in case of damage resulting from:+ misuse or improper handling+ environmental influences (moisture, heat, electrical surge, dust, etc.)+ failure to follow the current safety measures for the equipment+ failure to follow the operating instructions+ use of force (e. g. hitting, kicking, falling)+ interventions which were not carried out by one of our authorized service centres+ unauthorised repair attemptsProof of Purchase and Serial NumberPlease make sure that you are able to provide the appropriate receipt when claiming on yourwarranty. So that we can clearly identify the model of your equipment, and for the purposes of ourquality control, you will need to give the serial number of your equipment, when contacting theservice team. Where possible please have your serial number and your customer number ready whenyou call our service hotline. It will help us to deal with your request swiftly.If you cannot fi nd the serial number on your fitness equipment, our service team is at your disposalto offer further information.Service outside of the Warranty PeriodWe are also happy to issue an individual cost estimate if there is a problem with your fitness equipmentafter the warranty has expired, or in cases which do not fall under the terms of the warranty, e. g.normal wear and tear. Please contact our customer service team to find a quick and cost-effectivesolution to your problem. In such a case you will be responsible for the delivery costs.CommunicationMany problems can be solved just by speaking to us as your specialist supplier. We know howimportant it is to you as a user of the fitness equipment to have problems solved quickly and simply,so you can enjoy working out with minimal interruption. For that reason, we also want to resolve yourqueries quickly and in a straightforward manner. Thus, please always keep your customer numberand the serial number of the faulty equipment handy.