36 37Cause Possible remedyNo soundNot turned on Turn onLow/dead battery Replace batteryPoor battery contact Consult your hearinghealthcare professionalBattery upside down Insert battery accordingto battery symbol insidebattery doorCustom shells/domesblocked with ear waxClean custom shells/domes. See “Cleaningyour hearing aids.” Consultyour hearing healthcareprofessionalPlugged microphoneshieldConsult your hearinghealthcare professionalTroubleshooting guide Cause Possible remedyNot loud enoughLow volume Turn up volume; see hearinghealthcare professional formodels without a manualvolume control or if problempersistsLow battery Replace batteryCustom shells/domesnot inserted properlySee “Putting your hearingaids on your ears.” Removeand reinsert carefullyChange in hearing Consult your hearinghealthcare professionalCustom shells/domesblocked with ear waxClean custom shells/domes.See “Cleaning your hearingaids.” Consult your hearinghealthcare professionalPlugged microphoneshieldConsult your hearinghealthcare professionalIntermittentLow battery Replace batteryDirty battery contact Consult your hearinghealthcare professional