558 Diagnosis, asset management and serviceVEGAPULS 65 • Modbus and Levelmaster protocol41365-EN-160224Should these measures not be successful, please call in urgent casesthe VEGA service hotline under the phone no. +49 1805 858550.The hotline is also available outside normal working hours, sevendays a week around the clock.Since we offer this service worldwide, the support is provided inEnglish. The service itself is free of charge, the only costs involved arethe normal call charges.8.5 Exchanging the electronics moduleIf the electronics module is defective, it can be replaced by the user.In Ex applications, only instruments and electronics modules with ap-propriate Ex approval may be used.If there is no electronics module available on site, the electronicsmodule can be ordered through the agency serving you. The electron-ics modules are adapted to the respective sensor and differ in signaloutput or voltage supply.The new electronics module must be loaded with the default settingsof the sensor. These are the options:• In the factory• Or on site by the userIn both cases, the serial number of the sensor is needed. The serialnumbers are stated on the type label of the instrument, on the insideof the housing as well as on the delivery note.When loading on site, first of all the order data must be downloadedfrom the Internet (see operating instructions manual "Electronicsmodule").Caution:All user-specific settings must be entered again. Hence, you have tocarry out a new setup after the electronics exchange.If you have stored the data of the parameter adjustment during thefirst setup of the sensor, you can transfer these to the replacementelectronics module. A new setup is no more necessary.8.6 Software updateThe following components are required to update the instrumentsoftware:• Instrument• Voltage supply• Interface adapter VEGACONNECT• PC with PACTware• Current instrument software as fileYou can find the current instrument software as well as detailedinformation on the procedure in the download area of our homepage:www.vega.com.24 hour service hotline