Wallbox COMMANDER 2 User Manual

Also see for Commander 2: Installation and user guide Manual Installation guide Installation guide Installation guide

47MaintenanceThe following precautions should be taken to ensure correct maintenance:• The are no parts in your Wallbox that require user maintenance. Only a qualified electrician may openand modify your Wallbox.• Remember to ensure that the power supply is turned off before you start cleaning your charger.• If you want to clean your Wallbox we recommend that you use a soft and dry or damp cloth. Do not usea spray or direct water stream to clean your Wallbox charger.• The element or protection support provided as an accessory must be used to protect the connectorfrom falling dirt and the elements.• If the device needs to be opened, use only the tool provided for this procedure, which is included in theWallbox box. The use of any other tool or means may damage the charger, which is not covered by theproduct warranty in this case.TroubleshootingGENERALCharger does not power upThis may mean that there is no current reaching the Wallbox. The circuit breaker could be off or havetripped. Please check the circuit breaker and make sure that it is working. Press the test button on thecircuit breaker - it should disconnect.Charging session did not startThis could be for any of the following reasons:• The vehicle is scheduled to charge at a later time.• The vehicle is completely charged.• The vehicle may have an error, check the vehicle.• The charging plug is not connected properly, reconnect the plug.• The charging plug may be dirty or damaged, check that it is in good condition.• The charging session was programmed when the EV gun was plugged into the car so the chargingsession was not taken into account. Please delete the scheduled charge and make sure that the EVgun is not in the car. Then sync the app to the Wallbox and programme the charging session.The vehicle has not charged completely, the charging time is greater than normal or the vehicle onlycharges at a low power.When the vehicle’s charging session is almost complete, the charging speed begins to fall.If the charger or the vehicle detects a temperature that is too high, the charging power is reduced for safetyreasons.

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