TROUBlESHOOTING TIPSAttention: Do not return this product to the store. For questions on operation, assembly or parts, please contactus at www.greenwayhp.com or 1-866-253-0447.Problem Possible Cause Suggested SolutionWater dispenser ordispensing tap is leakingSmall pin hole or crack in the bottle, (commonwith recycled water bottles).Conduct water bottle leak test outlinedon pg. 4.Water was poured directly into bottle supportcollar and overflowed.Drain by pressing dispenser taps.Possible air pocket. Press tap several times to relieve air pocket andrelease to re-set valve.Water is not cold enough All the water in the tank has been used. Replace with full bottle and wait 30-60minutes for the water to cool.The unit is unplugged. Plug unit into outlet.The circuit breaker in your home is tripped orthe fuse has blown.Reset the breaker or replace the fuse.Temperature limit tripped. Wait 10 minutes for the temperature limit switchto re-set automatically.Thermostat needs to be adjusted colder. Adjust thermostat to a lower (cold) setting toachieve desired temperature.Water dispenser is notdispensing waterEmpty water bottle. Replace with full bottle.Mineral deposits clogging tank. See Cleaning the Inside of the Dispenser.Possible air pocket. Push down on the dispenser taps to prime theunit.Possible ice build up due to thermostat set toocold.Unplug overnight. Set thermostat to highersetting, slowly increasing based on your useand need for cold water.Water dispenser is noisy Bottle making a gurgling noise as it fillsthe tank.This is normal.Water dispenser is uneven. Make sure the dispenser is on an even surfacethat can support its full weight.7