XPR16H - User Manual114Q6. The DVR does not record The hard drive is not formatted The record function is not setup correctly. Please refer to section 5 “Recording Search & Playback and Backup”. The hard drive is full and the “Recycle” function is not enabled. Please refer to section 4.3 “Record Configuration” for moreinformation. Either install a new hard drive or enable the “Recycle” function. The hard drive is damaged. Please install a new hard drive.Q7. The mouse does not work Check the connection and wait a short while for the mouse to reconnect The mouse is not being detected. Plug and unplug the mouse several times. The mouse is incompatible. Please change the mouse.Q8. Cannot download the ActiveX controls If Internet Explorer blocks the ActiveX controls, please follow the setup as detailed below:o Open Internet Explorer and go to: Tools > Internet Options (refer to Fig A-1)o Click Security (tab) > Custom Level (refer to Fig A-2)o Enable all the sub options under ActiveX controls and plug-ins (refer to Fig A-3)o Then click OK to finish the setup.Note: Please ensure that the anti-virus software is not blocking the ActiveX controls.