4-2 DocuTech 128/155/180 HighLight Color Operator GuideProblem SolvingWhen a fault occursWhen a fault occurs in the printer an indicator appears on theDocuSP Print Services window and a Printer Faults messageappears.NOTE: The printers also have an attention light on top of thefinisher module. A flashing light indicates a fault requiringimmediate attention; a steady light indicates a fault that can becleared at a later time.Refer to the on-line help or System Guide for additionalinformation on printer faults.Resolving a processor problemIf you have a recurring processor problem, perform the followingactivities:• Find the problem in the Problem column of the problem solvingcharts below.• Follow the instructions in the Suggested solutions column ofthe problem solving charts in this guide.WARNING: Remember that the fuser and binder area surfacesare hot. Proceed with caution when clearing all jams.Table 4-1. Resolving a processor problemProblem Suggested SolutionPaper tray elevatorfails to rise or lower• Ensure that the stock is loaded properly in the paper trays, with the rearand side guides against the stock stack.• If the elevator fails to rise or lower in paper tray 1 or 2, latch the paperfeeder by pressing down on the green dot inside the tray.• Do not slam the trays closed. Push the trays in slowly but firmly.• Ensure that all misfed stock has been removed from the immediatearea of the paper trays.
