General Troubleshooting 4-15Skewed Image1. The image area is not parallel with the sides of the page but the printer neitherjams nor displays an error code.2. Remove the tray and ensure the paper guides are set correctly.3. Check that the correct type of media for the tray is being used.4. Ensure that the tray has not been over filled. (Skewed images are a commondefect when Tray 1 (MPT) is overfilled.)5. Verify the paper pick rollers are installed correctly.6. Clean the pick rollers with a clean, dry, lint-free wipe.7. Troubleshoot the paper pick roller assembly.Damaged PrintsThe printed page exits the printer either wrinkled, creased, or torn. The printer neitherjams nor displays an error code.1. Stop the page at various points in the paper path to determine where the mediabecomes damaged. See “Paper Path Route” on page 2-15 for more information.2. Try using the next heaviest type of paper. For more information print the PaperTips Page from the printer’s Printable Pages Menu.3. Feed paper through the printer from each of the available trays. Is the paperdamaged when fed out of one tray but not when fed out of the others? If so,inspect the tray for damage, ensure that the media guides are set correctly andverify that the proper media is being used.4. If media shows damage from all trays, check for problem in registration rollerarea.5. Inspect the paper tray and path for debris or broken components.Fuser Jams1. Ensure the paper is in good condition and is the correct type for the printer. See“Media and Tray Specifications” on page 1-14 for the correct media types, sizesand weights for each tray. Try loading new media from a fresh ream.2. For OHPs, ensure that only Phaser 25-Series Premium Transparency Film isbeing used.3. Check that the Fuser is properly seated, locked and the gearing operatesnormally.4. Check that the printer is operating within its environmental specifications byusing the Printer Status Page.5. Ensure that the loaded media matches the front panel settings.6. Are the margins on the page greater than 5 mm?7. Check the Fuser area for debris.8. Visually inspect the Fuser baffle for burrs.
