OSS (OPERATING SYSTEM SOFTWARE) MESSAGESOS2990 Use ‘PROBLEM’ at earliest opportunity.The system has detected a hardware problem. (This messageoccurs in conjunction with other messages describing problem.)Printing can continue. However, if the condition is notcorrected, printing may stop eventually.Action 1. Enter the PROBLEM command and record SAN codesappearing on the display.2. Contact your systems specialist or Xerox Customer Service.OS Level 3: Printer problemIndicates specific 4635 LPS problems and explains what action(s)to take.OS3001 Check printer doors and top coversA door or cover on the printer is not closed correctly. Theprinter control console message display indicates whichdoor/cover is open.The printer control console displays one of the following:CLOSE LEFT DOORCLOSE MIDDLE DOORCLOSE RIGHT COVERCLOSE RIGHT DOORCLOSE SAMPLE TRAYAction Firmly close the door or cover indicated in the message display.OS3002 Paper Tray 1 fault--see message at printerFeed tray 1 has not risen completely.The printer control console displays one of the following:IF FAULT continues, SWITCH JOB TO PAPER TRAY 2 AT CRTPAPER TRAY FAULT. OPEN MIDDLE DOOR, OPEN AND CLOSEPAPER TRAY. PRESS i.Action 1. Press the i button on the printer control console for furtherconsole messages if the printer control console displayinstructs you to do so.2. Pull out feed tray 1, then push it all the way back in.3. If the tray does not rise, enter the FEED 2 command toswitch to another tray to complete the job.4. If the problem continues, contact your systems specialist orXerox Customer Service.Note: CRT refers to the 4635 LPS system controller display.XEROX 4635 LASER PRINTING SYSTEM MESSAGE GUIDE 6-65