Xerox CopyCentre C118 Quick Reference Manual

Also see for Copycentre C118: User guide User manual Module guide Network guide Quick installation card

Contents

Xerox CopyCentre C118 Quick Reference Manual Manual pdf 85 page image

Xerox CopyCentre/WorkCentre 118 Quick Reference Guide 839 Problem SolvingThe machine has built-in information to help identify and manage error messages andproblems. It also contains troubleshooting steps to help resolve problems.Refer to the information contained in this chapter to resolve any problem solving issues.In addition, the Online Support Assistant (used by Xerox Customer Support staff) offerssolutions for issues, such as error codes, print quality, software installation, and more.Go to:www.xerox.com/office/CopyCentreC118supportwww.xerox.com/office/WorkCentreM118supportwww.xerox.com/office/WorkCentreM118isupportFault Clearance ProcedureIf a fault or problem occurs, there are several ways in which you can identify the typeof fault. Once a fault or problem is identified, establish the probable cause, and thenapply the appropriate solution.• If a fault occurs, first refer to the screen messages and clear the fault in the orderspecified.• If the problem is not solved by following the screen messages, refer toTroubleshooting Tables on page 93 and apply the appropriate solution asdescribed.• Also refer to the fault codes displayed on the screen in the Machine Status mode.Refer to Fault Codes on page 98 for an explanation of some of the fault codes andcorresponding corrective actions.• Alternatively, contact the Key Operator for assistance.• In some cases, it may be necessary to switch the machine off and on. Refer toPower On/Off in the Product Overview chapter on page 30.NOTE: Wait at least 20 seconds between powering the machine on and off.• If the problem persists, or a message indicates that you should call for service, referto Xerox Welcome Center on page 108.NOTE: If fax jobs are queued in the machine and a loss of power occurs, the machinewill print a Power Off Report when the machine is switched on. This will show a list ofthe fax jobs lost. Refer to Power Off Report in the Setups chapter on User Guide.NOTE: If the machine is restarted during a fax reception due to a loss of power ormachine malfunction, neither the pages already received nor the page being receivedat the time of restart will be printed. For example, if the reception of a 7-pagedocument is interrupted when the sixth page of the document was being received, the