Xerox Phaser 3428 User Manual

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Xerox Phaser 3428 User Manual Manual pdf 53 page image

9.14 < Troubleshooting>Common PostScript problems (Phaser 3428/DN only)The following situations are PostScript language specific and may occurwhen several printer languages are being used.NoteTo receive a printed or screen displayed message when PostScripterrors occur, open the Print Options window and click the desiredselection next to the PostScript errors section.Condition Possible cause Suggested solutionsPostScript filecan not beprinted.The PostScriptdriver may notbe installedcorrectly.• Print a configuration pageand verify that the PostScriptversion is available forprinting.• Install the PostScript driver.• If problem consists, contact aservice representative.“Limit CheckError” messageappears.The print jobwas toocomplex.You might need to reduce thecomplexity of the page or installmore memory.A PostScripterror pageprints.Print job maynot bePostScript.Make sure that the print job is aPostScript job. Check to seewhether the softwareapplication expected a setup orPostScript header file to be sentto the printer.The optionaltray 2 is notselected in thedriver.The printerdriver has notbeenconfigured torecognize theoptional tray 2.Open the PostScript driverproperties, select the DeviceSettings tab, and set the Tray2option of the InstallableOptions section to Installed.When print adocument inMacintosh withAcrobat Reader6.0 or higher,colors printincorrectly.The resolutionsetting in theprinter drivermay not bematched withthat in AcrobatReader.Make sure that the resolutionsetting in your printer drivermatches that in AcrobatReader.Common Macintosh problems (Phaser 3428/DN only)Condition Suggested solutionsThe printer does not print adocument from AcrobatReader.You should change the Print Method option toPrint as Image when you print from AcrobatReader.The document has printed,but the print job has notdisappeared from thespooler in Mac OS 10.3.2.Update your Mac OS to OS 10.3.3 or higher.Some letters are notdisplayed normally duringthe Cover page printing.This problem is caused because Mac OS cannot create the font during the Cover pageprinting. English alphabet and numbers aredisplayed normally at the Cover page.