Xerox Phaser 6110MFP User Manual

Also see for Phaser 6110MFP: User guide Evaluator guide Brochure & specs Evaluator guide Brochure & specs

Contents

Xerox Phaser 6110MFP User Manual Manual pdf 55 page image

10.6 < Troubleshooting>Printing problemsCondition Possible cause Suggested solutionsThemachinedoes notprint.The machine is notreceiving power.Check the power cordconnections. Check thepower switch and the powersource.The machine is notselected as thedefault printer.Select Xerox Phaser 6110MFP as your default printerin your Windows.Check the machine for the following:• The front cover is not closed. Close the cover.• Paper is jammed. Clear the paper jam. See 10.1.• No paper is loaded. Load paper. See 4.5.• The toner cartridge is not installed. Install the tonercartridge.If a system error occurs, contact your servicerepresentative.The connection cablebetween thecomputer and themachine is notconnected properly.Disconnect the printer cableand reconnect it.The connection cablebetween thecomputer and themachine is defective.If possible, attach the cableto another computer that isworking properly and print ajob. You can also try using adifferent printer cable.The port setting isincorrect.Check the Windows printersetting to make sure that theprint job is sent to the correctport. If the computer hasmore than one port, makesure that the machine isattached to the correct one.The machine may beconfiguredincorrectly.Check the printer propertiesto ensure that all of the printsettings are correct.The printer drivermay be incorrectlyinstalled.Repair the printer software.See the Software section.The machine ismalfunctioning.Check the display messageon the control panel to see ifthe machine is indicating asystem error.The document size isso big that the harddisk space of thecomputer is notenough to access theprint job.Get more hard disk spaceand print the documentagain.Themachineselects printmaterialsfrom thewrongpapersource.The paper sourceselection in theprinter propertiesmay be incorrect.For many softwareapplications, the papersource selection is foundunder the Paper tab withinthe printer properties. Selectthe correct paper source.See the printer driver helpscreen.A print jobis extremelyslow.The job may be verycomplex.Reduce the complexity of thepage or try adjusting the printquality settings.Half thepage isblank.The page orientationsetting may beincorrect.Change the page orientationin your application. See theprinter driver help screen.The paper size andthe paper sizesettings do notmatch.Ensure that the paper size inthe printer driver settingsmatches the paper in thetray.Or, ensure that the papersize in the printer driversettings matches the paperselection in the softwareapplication settings you use.Themachineprints, butthe text iswrong,garbled, orincomplete.The printer cable isloose or defective.Disconnect the printer cableand reconnect. Try a print jobthat you have already printedsuccessfully. If possible,attach the cable and themachine to anothercomputer and try a print jobthat you know works. Finally,try a new printer cable.The wrong printerdriver was selected.Check the application’sprinter selection menu toensure that your machine isselected.The softwareapplication ismalfunctioning.Try printing a job fromanother application.The operatingsystem ismalfunctioning.Exit Windows and reboot thecomputer. Turn the machineoff and then back on again.Condition Possible cause Suggested solutions