A-8 Phaser 8400/8500/8550 Color PrinterOn-site Printhead Troubleshooting Checklist (8400)PRINTHEAD TROUBLESHOOTING CHECKLISTPhaser 8400/WorkCentre C2424 Version 2IMPORTANT! This checklist outlines proper printhead troubleshooting procedures. All Xerox service employees andany other service personnel on any job involving a printhead replacement should perform it.Service person nameService CompanyPhone NumberDate of printhead replacementPrinter serial numberPrinthead serial numberOUT Request ID numberTroubleshooting Summary – Follow the checklist below and fill in spaces as they apply as you completethe troubleshooting procedures.Check ListItems toCompleteValueorResultWhat to look forStep1Do you suspector haveevidence of useof generic ink?YESNOCircleone1a. Did the customer state that they have used generic ink in thisprinthead? YES NO1b. Did you observe generic sticks or related packaging at the site?YES NO1c. Are there generic ink sticks in the ink loader?YES NO1d. Does the service history indicate possible use of generic ink?YES NOIndicate brands and lot codes of generic ink if used:______________________________________________If you answered YES to any of the above, be sure to document theuse of non-Xerox ink in the Comments section of this document.Xerox U.S. personnel and Service Delivery Partners please recordnon-Xerox ink use in the FIST system as well as in this document.Xerox Phaser 8400/WorkCentre C2424 Printhead Checklist 075-0882-02 Page 1
