10/20062-15Phaser 8510/8560MFP Multifunction Product 6,0xx.4x, 6,0xx.6xError Messages and CodesInitial Issue6,0xx.4x X-Axis FaultAn X-Axis drive error has occurred. The following troubleshooting procedure applies to thiserror:Initial Actions• Check for Ink build-up or other obstructions around the Printhead.• Check the Printhead power (P/J4) connection and related wiring.• Verify the Printhead travels smoothly from left to right.• If the problem persists, follow the procedure below.Primary CausesThe troubleshooting table lists parts and wiring referenced in the troubleshooting procedure.Troubleshooting Procedure6,0xx.6x X-Axis Program FaultsA software error has occurred. The following troubleshooting procedure applies to these errors:Initial Actions• Reset NVRAM and retest.• If the problem persists, follow the procedure below.Primary CausesThe troubleshooting table lists parts and wiring referenced in the troubleshooting procedure.Troubleshooting ProcedureX-Axis Motor Error6,000.41 X-Axis Motor current error.Table 1 6,0xx.4x Troubleshooting Reference TableApplicable Parts Wiring and Plug/Jack ReferencesX-Axis Motor, PL 4.0 Right Side Harness / I/O Control, Figure 8Electronics Module, PL 5.0 Right Side Wire Routing (2/2), Figure 3Table 2 Process Control Program Faults Troubleshooting ProcedureStep Questions or Actions Yes No1 Check the X-Axis Motor wiring.Is the wiring faulty?Replace the wiring. Go to Step 2.2 Test the X-Axis Motor.Run the Service Diagnostics X-Axis Motortest.Did the test pass?Replace the X-AxisMotor (REP 4.0.5).Replace the Elec-tronics Module (REP5.0.5).X-Axis Program Faults6,001.64 The X-Axis task received an unexpected message.6,002.65 Attempt to home X-Axis drive from wrong state.6,008.62 Attempt to use X-Axis drive without initialization.6,011.65 Attempt to service X-Axis drive in wrong state.6,013.67 Unknown X-Axis program fault.6,017.62 Attempt to drive X-Axis using wrong server.6,018.63 Attempt to move with the X-Axis not initialized.6,019.64 Attempt to move with the X-Axis not at home position.6,023.68 Could not allocate memory for X-Axis parameters.6,025.66 Attempt to home the X-Axis drive without initialization.6,032.68 Unrecognized X-Axis motion.6,033.60 Could not allocate memory for X-Axis move parameters.Table 1 6,0xx.6x Troubleshooting Reference TableApplicable Parts Wiring and Plug/Jack ReferencesNVRAM, PL 5.0Table 2 X-Axis Program Faults Troubleshooting ProcedureStep Questions or Actions Yes No1 Reseat all Electronics Module connec-tions.Does the problem persist?Go to Step 2. Complete.2 Check ground integrity.Are the system grounds connected?Reset NVRAM. If theerror persists,replace the NVRAMdevice (REP 5.0.9).Reconnect the sys-tem grounds.
