10/20062-16 Phaser 8510/8560MFP Multifunction Product7,002.44, 7,006.4xInitial IssueError Messages and Codes7,002.44 Process Drive FaultA Process Drive error has occurred. The following troubleshooting procedure applies to thiserror:Initial Actions• Check that the Process Drive gear train is properly homed.• Check for obstructions in or around the Process Drive gearbox.• If the problem persists, follow the procedure below.Primary CausesThe troubleshooting table lists parts and wiring referenced in the troubleshooting procedure.Troubleshooting Procedure7,006.4x Head Tilt Solenoid FaultA Printhead tilt error has occurred. The following troubleshooting procedure applies to thiserror:Initial Actions• Check for obstructions or ink spills around the Printhead.• Verify the Printhead travels smoothly from left to right.• Check the Printhead Restraint Arms.• If the problem persists, follow the procedure below.Primary CausesThe troubleshooting table lists parts and wiring referenced in the troubleshooting procedure.Troubleshooting ProceduresThe Head Tilt Solenoid is not activating the Head Tilt Gear, or the Printhead is not tilting prop-erlyProcess Faults7,002.44 The Process Drive stalled during operation.Table 1 7,002.44 Troubleshooting Reference TableApplicable Parts Wiring and Plug/Jack ReferencesProcess Drive, PL 4.0 Right Side Harness / I/O Control, Figure 8Table 2 Process Drive Fault 7,002.44 Troubleshooting ProcedureStep Questions or Actions Yes No1 Check that the Process Drive is properlyaligned (ADJ 4.7.1).Is the Process Drive misaligned?Perform ADJ 4.7.1. Go to Step 2.2 Test the Tilt Axis Drive.Run the Service Diagnostics Tilt AxisDrive test.Did the test pass?Go to Step 3. Go to Step 4.3 Check the Process Drive for damage,debris, or obstructions.Is there any damage?Replace the Pro-cess Drive (REP4.0.7).Go to Step 4.4 Test the Process Drive Motor.Run the Service Diagnostics ProcessMotor Test.Did the test fail?Replace the Pro-cess Drive (REP4.0.7).Go to Step 5.5 Test the Transfix CamsRun the Service Diagnostics TransfixDrive Slow test.Do the Transfix Cam operate correctly?Replace the Pro-cess Drive (REP4.0.7).Verify the transfixcams are not dam-aged. If the errorpersists, replace theTransfix Cam Shaft(REP 2.0.10).Process Faults7,006.xx The Head Tilt Solenoid is not activating the Head Tilt Cam, or the Print-head is not tilting properly.Table 1 7,0xx.4x Troubleshooting Reference TableApplicable Parts Wiring and Plug/Jack ReferencesHead Tilt Gear, PL 4.0Head Tilt Solenoid, PL 4.0 Left Side Harness (2/2), Figure 5Process Drive, PL 4.0 Right Side Harness / I/O Control, Figure 8Table 2 Head Tilt Solenoid Faults 7,006.xx Troubleshooting ProcedureStep Questions or Actions Yes No1 Check that the Process Drive is properlyaligned (ADJ 4.7.1).Is the Process Drive misaligned?Perform ADJ 4.7.1. Go to Step 2.2 Reboot the system.Is the tilt-head activating the Head TiltGear.Go to Step 4. Go to Step 3.3 Check for Ink spills on or near the HeadTilt Gear.Remove ink spills orreinstall the head-tiltand start over withStep 1.Go to Step 4.4 Review instructions for 7,008.xx and7,010.xx fault codes.Follow recom-mended actions forerror codes andreboot the printer.
