Problem SolvingXerox ® WorkCentre® 5022/5024 Multifunction PrinterUser Guide13-28Unable to Connect to the Internet or an IntranetPossible Cause RemedyThe IP address has not been setcorrectly.Check the IP address setting. If the IP address has not been setcorrectly, specify a fixed IP address or use DHCP or Autonet to resolvethe IP address.The IP gateway address has notbeen set correctly.Enter the IP gateway address correctly when connecting to a proxyserver or web server via an IP gateway.The subnet mask has not been setcorrectly.Set the subnet mask correctly, to match the environment in use.The DNS server address has notbeen set correctly.Check the DNS server address.The DNS server selected cannotresolve the address.Select a DNS server that can resolve the address.• When connecting via the proxy serverSet the IP address of a DNS server that can resolve the address ofthe proxy server.• When not connecting via the proxy serverSet the IP address of a DNS server that can resolve the destinationaddress.The setting of the address thatdoes not use a proxy server isincorrect.Confirm whether only addresses that do not use a proxy server are set.Even if addresses not through a proxy server are specified using theFQDN, if a server is directly accessed using its IP address, the registeredserver is not excluded. Set the address not to use a proxy server.Likewise, even if you directly specify an address that does not use aproxy server, if a server is accessed with the FQDN, the registered serveris not excluded. Set an IP address with the FQDN not to use a proxyserver.The connected server or proxyserver is down.Check whether the server or proxy server to connect to is workingnormally.A network cable is disconnected orbroken.Check the network cable connections. The use of a spanning treeenvironment is recommended to create a network environment resistantto disconnections.Unable to communicate due tothe load on the server application.Wait a while, and then access the server again.
