Xerox WorkCentre 5222 Supplementary Manual

Also see for WorkCentre 5222: System administration guide Reference guide System administration guide User guide Quick use guide

Xerox WorkCentre 5222 Supplementary Manual Manual pdf 30 page image

306. Problem SolvingThis chapter describes solutions to problems that you may come across while usingthe machine and CentreWare Internet Services. The machine has certain built-indiagnostic capabilities to help identify problems and faults, and displays errormessages on the control panel and web browser, whenever problems or conflictsoccur.6.1. Fault Clearance ProcedureIf a fault or problem occurs, there are several ways in which you can identify the typeof fault. Once a fault or problem is identified, establish the probable cause, and thenapply the appropriate solution.• If a fault occurs, first refer to the screen messages and animated graphics andclear the fault in the order specified.• Also refer to the fault codes displayed on the touch screen in the Machine Statusmode. Refer to Fault Codes table on below for an explanation of some of the faultcodes and corresponding corrective actions.• Alternatively, contact the Key Operator for assistance.• In some cases, it may be necessary to switch the machine off and then on.CAUTION: Failure to leave at least 20 seconds between a power off and a poweron can result in damage to the hard disk in the machine.• If the problem persists, or a message indicates that you should call for service.NOTE: At the time of the power failure, because the machine is equipped with thehard disk drive, all the queued jobs will be saved. The machine will resumeprocessing queued jobs when the power to the machine is back on.6.2. Fault CodesWhen a fault occurs, the touch screen displays a message on how to clear the fault.Some faults indicate customer maintenance, while others require the attention of theKey Operator and/or System Administrator.For information on the details of fault codes, refer to the System AdministrationGuide.

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