TroubleshootingXerox ® WorkCentre® 6605 Color Multifunction Printer 263User GuideFax ProblemsThis section includes:• Problems Sending Faxes ................................................................................................................................................. 263• Problems Receiving Faxes .............................................................................................................................................. 264Note: If you cannot send and receive faxes, make sure that you are connected to an approvedanalog telephone line. The fax cannot send or receive when connected to a digital phone line.If you cannot send or receive faxes correctly, refer to the following tables.Problems Sending FaxesSymptoms Causes SolutionsThe document is not scannedusing the document feeder.The document is too thick, too thin, ortoo small.Use the document glass to send thefax.The document is scanned at anangle.The document feeder guides are notadjusted to the width of the document.Adjust the document feeder guides tofit the width of the document.The fax received by the recipientis blurry.The document is incorrectly positioned. Position the document correctly.The document glass is dirty. Clean the document glass.The text in the document is too light. Adjust the resolution. Adjust thecontrast.There is a problem with the telephoneconnection.Verify that the telephone line isworking, then send the fax again.There is a problem with the faxmachine of the caller.Make a copy to verify that your printeris operating correctly. If the copy wasprinted correctly, have the recipientverify the condition of their faxmachine.The fax received by the recipientis blank.The document was loaded incorrectly. • Document feeder: Place the originaldocument face up.• Document glass: Place the originaldocument face down.Fax was not transmitted. The fax number is wrong. Verify the fax number.The telephone line is incorrectlyconnected.Verify the telephone line connection. Ifit is disconnected, connect it.There is a problem with the faxmachine of the recipient.Contact the recipient.The fax is not installed or is notenabled.Verify that the fax is installed andenabled.Server Fax is enabled. Make sure that Server Fax is disabled.If the problem persists, for online support information, go to www.xerox.com/office/WC6605support.
