TroubleshootingWorkCentre 7755/7765/7775 Multifunction PrinterUser Guide223Solving Problems with Paper JamsThe printer is designed to function with minimal paper jams using Xerox supported media types only.Other media types may cause more frequent paper jams. If supported media is jamming frequently inone area, that area may need to be cleaned or repaired.This section contains help for the following problems:• The Printer Pulls Multiple Sheets Together on page 223• Paper Jam Message Stays On on page 223• Duplex (2-Sided Printing) Unit Jams on page 224• Document Feeder Jams on page 224• Media Misfeeds on page 224The Printer Pulls Multiple Sheets TogetherPaper Jam Message Stays OnProbable Causes SolutionsThe paper tray is too full. Remove some of the paper. Do not load paper past fill line.The front edges of the paper are not even. Remove the media, align the front edges, and then reload it.The media is moist from humidity. Remove the media from the tray, and replace it with newdry media.Too much static electricity is present. Try a new ream of paper.Do not fan transparencies.Unsupported media. Use only Xerox-approved media. See Supported Media onpage 41.Humidity is too high for coated paper. Feed paper one sheet at a time.Probable Causes SolutionsSome paper remains jammed in the printer. Recheck the media path and make sure that you haveremoved all of the jammed paper. For details, see SolvingProblems with Paper Jams on page 223.
