WorkCentre Pro 421 User Guide 6-9Basic TroubleshootingError CodesType ErrorCode Probable Cause Corrective ActionCALL FORSERVICEC01 - 05 Call your local service representative.Temporarypaper supplymechanismerrorC13 Tray 1 error Pull tray 1 out and push back in. If theproblem persists call for service.C14 Tray 2 error Pull tray 2 out and push back in. If theproblem persists call for service.CALL FORSERVICEC21-C99Call your local service representative.CALL FORSERVICECA1CA2Call your local service representative.Transport jamsin main bodyE01 Paper jam inside the machine. Open the side cover and exit coverand remove any jammed paper. Alsoif you have a job separator or anoffset catch tray open the cover andremove any jammed paper. Close allcovers.E02 Paper jam near the Fuser Unit. Open the side cover of the copier andremove the jammed paper. Also ifyou have a job separator or an offsetcatch tray open the cover andremove any jammed paper. Close allcovers.E03 Paper remaining inside themachine at power on (exceptfor ADF).Open the side cover and exit coverand remove any jammed paper. Alsoif you have an ADU (Auto Duplexunit), a job separator, or an offsetcatch tray, open the cover andremove any jammed paper. Open theside cover of the Paper FeedProcessor (tray 2) and remove anyjammed paper. Close all covers.
