Troubleshooting214 Xerox ® WorkCentre® 6655 Color Multifunction PrinterUser GuideSymptom Cause SolutionCopy colors are the wrong color The color balance is not adjustedproperly.Adjust the color balance.1. At the printer control panel,press the Machine Statusbutton.2. Touch Tools>Service Settings.3. Touch FeatureDefaults>ImageQuality>Color Balance.4. Select a color, then adjust thehighlights, midtones, andshadows.5. Touch Save.6. Touch Save Defaults.7. To return to the Services Homemenu, press the ServicesHome button.Stray black dots, white areas, ordropoutsThe paper is outside therecommended specificationrange.Replace the paper with arecommended size and type, andconfirm that your control panel andprint driver settings are correct. Fordetails, see Supported Paper on page52.The toner cartridges are notXerox ® toner cartridges.Replace the toner cartridges withgenuine Xerox ® toner cartridges. Fordetails, see Consumables on page 185.There is debris on the transferroller.Wipe the transfer roller with a clean,lint-free cloth moistened with water.Note: Do not touch the transfer rolleror the exposed end of the transfer belt.• Vertical black or color streaksor multiple colored streaks orlines• Streaks in one color onlyThe toner cartridges are notXerox ® toner cartridges.Replace the toner cartridges withgenuine Xerox ® toner cartridges. Fordetails, see Consumables on page 185.
