Problem solvingXC23/XC33/XC33D User Guide 101Calling for serviceIn the USA and CanadaShould you be unable to resolve a problem after using theProblem solving section of this manual, place a call to the XEROXcustomer support center at:1-800-TEAM-XRX (1-800-832-6979)The customer support representative can solve many problemsover the phone. Please have the following information availablebefore calling: Machine type: XC(on the control panel) Machine serial number:(Refer to the rear of the copier for the serial number). The purchase date from you purchase receipt(required for warranty service). A description of the problem. The status code that is displayed or the problemmessage (XC33D), if any.Relocating the copier1. If you are relocating the machine ensure the following: Only move the machine to a floor surface of the samelevel. Do not tilt the machine more than 30 degrees from thefloor surface. Before moving the machine unlock the four castors andthen relock the castors after placing the machine to thenew location.2. If you need to relocate the machine to a different floor level(example: up the stairs), XEROX recommends that you call:In the United States and Canada:1-800-TEAM-XRX (1-800-832-6979).Our trained customer service representatives will assist inarranging to move the machine.
