49 EnEnglishTROUBLESHOOTINGADDITIONALINFORMATIONDisc playback doesnot start.You may use a recordable disc that is notfinalized.Finalize the recordable disc. —The disc label may not be facing up. Place the disc in the disc tray with the label facingup.—The disc may be defective. Try to play back another disc. If the same problemdoes not occur, the disc you want to play back isdefective.—The disc is dirty. Clean the disc surface. 53The region code on the disc does notmatch that of the BD player.Use a disc with the same region code as the BDplayer.3If the recorded time of a disc is unusuallyshort, playback may not be possible.BD-RE/R discs recorded in a formatother than BDMV cannot be played back.Video playbackstops.Excessive force or vibration was appliedto the BD player.Do not apply excessive force or vibration to the BDplayer.—The BD player is not placed on a steadyflat surface.Place the BD player on a steady flat surface. —The BD player makesa snapping noisewhen a disc is loadedor played.The BD player has not been operated fora while.This may happen if it has not been operated for awhile. This is not a malfunction.—There is no picture. The video cable is not connected properlyto your TV.Connect the video cable properly to the TV. 9The input setting on your TV is notcorrect.Select the correct input setting on the TV. 13The BD player is not set properly forHDMI or component video cableconnection.Set the BD player properly. 37The screen freezesand operationbuttons do not work.The disc is damaged or dirty. Check the disc surface. —The BD player is frozen. Reboot the BD player. 5There is sound butno picture.The video cable is not connectedproperly.Connect the cable properly. 9An image is notoutput with thedesired resolution.The video output resolution setting doesnot match the resolution of the TVconnected to the BD player.Perform “VIDEO RESET”. 45Switch between “HDMI” and “Component” by using“Video Out Select” or “HDMI <-> COMP”.37, 45“Video Out Select” is not set properly. Set “Video Out Select” properly. 37“Component Video Out” or “HDMIVideo Out” is not set to the desiredresolution.Set “Component Video Out” or “HDMI Video Out”to the desired resolution.37Widescreen imageslook verticallystretched, or blackbands appear at thetop and bottom of thescreen.“TV Aspect Ratio” is not set properly forthe connected TV.Set “TV Aspect Ratio” properly for the connectedTV.37A 4:3 standard TV is connected but“Video Out Select” is not set to“Component”.When a widescreen TV is connected, set “TV AspectRatio” to “Wide 16:9”.When a 4:3 standard TV is connected, set “VideoOut Select” to “Component”.374:3 images lookhorizontallystretched.When a 4:3 TV is connected, set “Video Out Select”to “Component”.37Problem Cause Remedy Seepage