12 EnRefer to the chart below should the unit not function properly. If the problem you are experiencing is not listed below,or if the instruction below does not help, set the unit to the standby mode, disconnect the AC power supply cable, andcontact the nearest authorized Yamaha dealer or service center. Check the below first.1 The AC power supply cable of the unit, TV and external components (such as BD player) are firmly connected tothe AC wall outlet.2 The power supply of the unit, TV and the external components (such as BD player) are turned on.3 All cables are firmly connected to their respective jacks on each component.TroubleshootingProblem Cause Solution SeepagePower turns on butimmediately shuts off.The power cable may be connected improperly. Make sure the power cable is plugged into theoutlet firmly.4The unit may have received a strong electricalshock, such as from a lightening bolt orexcessive static electricity.Set the unit to standby mode, and thendisconnect the power cable. Wait for about 30seconds, connect the power cable, and then turnthe unit on again.—The unit has an auto-sleep function, which willautomatically set to standby mode if the unit isleft turned on for 12 hours without anyoperation being performed.—The speakers make nosound.The volume may be set to minimum. Adjust the volume level. 8The mute function may be activated. Press MUTE on the remote control to cancel themute function and adjust the volume.8The input source or input setting may beincorrect.Select the correct input source or input setting. 7Surround effect is notachieved.A surround mode is not selected. Press SURROUND on the remote control toplay back the source in surround effect.7No bass / The externalsubwoofer makes no sound.The volume of the subwoofer channel may beset to minimum level.Adjust the volume level of the subwoofer. 8Opposite setting of subwoofer is selected. Select collect setting of subwoofer. 8The source does not contain low frequencysignals.—The cable between the unit and the subwoofernot connected when selecting playback of theexternal subwoofer.Connect the unit and the external subwoofer byusing a subwoofer pin cable.5The volume level decreaseswithout any operation.The unit controls its volume within a certainlevel to prevent the next playback from suddenoutput at excessive volume.Reset the volume. 8This unit does not operateproperly.The unit may receive a strong electrical shock,such as from a lightening bolt or excessive staticelectricity, or drop in power supply.Set the unit to standby mode, and thendisconnect the power cable. Wait for about 30seconds, connect the power cable, and then turnon the unit again.—A digital or high-frequencyequipment produces noises.The unit may be placed close to digitalequipment or high-frequency equipment.Place the unit away from such equipment. —The remote control does notoperate the unit.The unit may be outside the remote controloperation range.The operation range for the remote control ofthe unit is within 6 m (20 ft).6The remote control sensor of the unit may beexposed to direct sunlight or other lighting.Change the lighting or reposition the unit. —The batteries may be worn out. Replace the batteries. 6The volume of the unit and TVincreases simultaneously.Your TV itself received the signal from TVremote control, having learned the operation ofthe unit.Set the volume of your TV to minimum, or setthe audio output of your TV built-in speaker tooff.—Adjust the volume by using the remote controlof the unit.8