Yealink SIP-T46G User Manual

Also see for Yealink SIP-T46G: Developer's guide Administrator's guide Manual Auto provisioning guide Getting started

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Yealink SIP-T46G User Manual Manual pdf 134 page image

User Guide for the SIP-T46G IP Phone1222. Press or , or the Switch soft key to select Disabled to disable the forwardinternational.3. Press the Save soft key to accept the change.Forward international is configurable via web user interface at the pathFeatures->General Information->Fwd International.If your organization has groups of people who answer and manage certain types ofcalls, such as for customer service, an internal help desk, or general telephone supportfor a department, you can deploy the Response Group application to manage thesetypes of calls. The Response Group application routes and queues incoming calls todesignated persons, who are known as agents. You can increase the use of telephonesupport services and reduce the overhead of running these services by using responsegroups.When a caller calls a response group, the call is routed to an agent based on a huntgroup or the caller's answers to interactive voice response (IVR) questions.If no agents are available, the call is held in a queue until an agent is available. While inthe queue, the caller hears music until an available agent accepts the call. If the queueis full, or if the call times out while in the queue, the caller might hear a message andthen is either disconnected or transferred to a different destination, such as a differentphone number or voicemail.The Response Group application uses standard response group routing methods toroute the call to the next available agent. The system administrator can configure therouting methods of response group on the Skype for Business Server.The routing methods of response group are as follows: Longest idle method: The call is routed to the agent who has the longest idle time.If the agent is unavailable, the call goes into the next agent who has the longestidle time until the call is answered. Parallel method: The call is routed to all idle agents.All idle agents are called at the same time for every incoming call.