Yealink SIP-T46G User Manual

Also see for Yealink SIP-T46G: Developer's guide Administrator's guide Manual Auto provisioning guide Getting started

Contents

Yealink SIP-T46G User Manual Manual pdf 135 page image

Basic Call Features123 Round robin method: The call is routed to the agent ordered by agent list circularly.If the agent is unavailable, the call goes into the next agent ordered by agents listcircularly until the call is answered or the agent list end. Serial method: The call is routed to the agent ordered by agents list orderly.If the agent is unavailable, the call goes into the next agent ordered by agents listorderly until the call is answered. Attendant method: The call is routed to the agents who sign into Skype for BusinessServer or response group.All agents are called at the same time for every incoming call, regardless of theircurrent presence.For example, a response group named “yealink” is configured in advance. When a usernamed “Hedy” calls the response group, the screen of the agent’s phone is shown asbelow:NoteThe boss-admin feature, which is also called boss-delegate feature, enables a "boss"phone and delegates’ phones to ring simultaneously when a user calls the boss. Whenone party answers the call, the other phone will stop ringing. A boss can assigndelegates and manage calls on the delegate’s line.Delegates can place, answer or hold the call. Delegates can also make a safe transferto boss’s voice mail or call on behalf of the boss’s line. The boss can pick up held callson a delegate’s line. What’s more, the boss can hold the calls, and the delegate canpick up held calls on the boss’s line.Response group should be configured in advance by administrator. Contact yoursystem administrator for more information.