User Guide for the SIP-T54S Media IP Phone194SIP INVITE message to the Music on Hold Server account. The Music on Hold Server accountautomatically answers the SIP INVITE messages and immediately plays audio from some sourcelocated anywhere (LAN, Internet) to the held party. Contact your system administrator for theSIP URI.NoteTo configure music on hold server via web user interface:1. Click on Account->Advanced.2. Select the desired account from the pull-down list of Account.3. Enter the SIP URI (e.g., sip:moh@sip.com) in the Music Server URI field.4. Click Confirm to accept the change.When you place a call on hold, the held party can hear the music.NoteAutomatic Call Distribution (ACD)ACD is often used in offices for customer service, such as call center. The ACD system handleslarge volumes of incoming calls from callers who have no need to talk to a specific person butwho require assistance from any of multiple persons at the earliest opportunity. ACD on theSIP-T54S media IP phone allows the ACD system to distribute large volumes of incoming calls toFor this feature to function, all involved parties cannot use encrypted RTP (SRTP).Music on hold server is configurable via web user interface only.If your server supports the MOH feature, you can also upload the custom music file into itdirectly. For more information, contact your service provider.
