Table of ContentsIXBasic Call Features...................................................................... 105Switching among the Handset, Speakerphone and Headset Modes ............................................ 106Placing Calls .......................................................................................................................................................... 106Placing a Call .................................................................................................................................................... 106Placing Multiple Calls .................................................................................................................................... 107Placing a Call from the Search Results List ........................................................................................... 107Dialing the Hotline Number ....................................................................................................................... 108Redialing Numbers ........................................................................................................................................ 109Answering Calls.................................................................................................................................................... 109Answering When Not in Another Call .................................................................................................... 109Answering When in Another Call ............................................................................................................. 110Answering Calls Automatically .................................................................................................................. 110Configuring the Call Waiting ...................................................................................................................... 111Ending Calls ........................................................................................................................................................... 113Call Mute ................................................................................................................................................................ 113Call Hold/Resume ............................................................................................................................................... 114Music on Hold .................................................................................................................................................. 114Call Forward .......................................................................................................................................................... 115Static Forwarding ............................................................................................................................................ 115Dynamic Forwarding ..................................................................................................................................... 122Team-Call Group ................................................................................................................................................. 123Team-Call Ringtone ....................................................................................................................................... 124Response Groups ................................................................................................................................................ 125Response Group Ringtone .......................................................................................................................... 125Call Queue ............................................................................................................................................................. 126Inbound Private Line .......................................................................................................................................... 126Private Line Tones ........................................................................................................................................... 127Call Transfer........................................................................................................................................................... 128Blind Transfer.................................................................................................................................................... 129Consultative Transfer ..................................................................................................................................... 129Skype for Business Conference ..................................................................................................................... 130Initiating a Skype for Business Conference Call.................................................................................. 130Viewing the Conference Information ...................................................................................................... 133Viewing the Conference Participants ...................................................................................................... 133Managing the Conference Participants ................................................................................................. 134Calendar .................................................................................................................................................................. 138Setting up an Appointment in Outlook ................................................................................................. 139Setting up a Meeting in Outlook .............................................................................................................. 139Setting up an Event in Outlook ................................................................................................................. 140Setting up a Skype Conference in Outlook .......................................................................................... 141Using the Calendar ......................................................................................................................................... 142Parking and Retrieving Calls on the Skype for Business Server ....................................................... 152Parking Skype for Business Calls .............................................................................................................. 152